Once you make your reservation we can hold your reservation for a week or so, but we do require a 50% deposit to confirm it. After we receive your deposit, we will send you a confirmation email and invoice. You can make your payment by MPESA, bank transfer, Credit or Debit card. Details will be supplied in a reservation email. The remaining 50% should be settled on arrival by card or cash.
Cancellation & Refund policy
You must give notice to cancel your booking. If your notice is given in writing (e.g. email), the effective date of cancellation will be the date we acknowledge receipt of your request, not the day you sent the message.
Should you be required to pay cancellation charges shown below, keep in mind that such costs may be recoverable under your travel insurance policy, depending on its terms.
Deposits for bookings during High Season (15th of December and the 7th of January) are 100% non-refundable.
For bookings outside of High Season, the following refund policy applies:
95% refund (less fees and any costs) if cancelation is before 2 months.
50% refund if cancelation is within 2 months of arrival.
0% refund if cancelation is within 1 month.
Check In And check out times:
Check in: 12PM Check out: 10 AM, if you need an early / late check in/ out please let us know as we can be flexible and accommodating. Luggage storage is available on request.